TERMS & CONDITIONS

 

Definitions:
In these Terms and Conditions “CEASB” means City Explorer App Sdn Bhd, while City Explorer Virtual Card is defined as the consumer rewards membership programme run by CEASB. The “Loyalty Programme” hereby refers to the City Explorer Mobile Guide app (“CE App”) loyalty programme or any other designated virtual card. “Member” is defined as membership of City Explorer Merchants and able to collect points from merchants and redeem free gifts or services from authorized City Explorer partners. “Gifts” are defined as the goods and/or services offered to Member in exchange for sufficient amount of Points. “Membership” means those arrangements by which a Member agrees to participate in the Loyalty Programme and receives Points by purchasing qualifying goods and services from participating Companies (herein refers to “Merchants”) and so qualifies for Gifts under these Terms and Conditions. “Merchants” are defined as Participating Companies, Suppliers, service suppliers, contractors, vendors, agencies, agents or persons, which are appointed by CEASB for purposes of managing various aspects of the Loyalty Programme.

Membership:
Membership for CEASB & Loyalty Programme is free of charge and everyone can be Member. Any individual who wishes to become a Member must agree to be bound by these Terms and Conditions, as varied from time to time. 

All members have to provide information upon registration (where information such as full name, NRIC number, address, contact numbers, occupation, family particulars, customer preferences, as well as other similar personal information has been requested) with CEASB, and when a Member uses the CE App or give details to collect or redeem Points, the participating Merchants will record in its database the details of the transaction on which those Points are collected or redeemed. In certain instances, either the participating Merchants or their customers may send to CEASB, their information in order to register as Member on the Loyalty Programme. Additionally, information about the Member can be obtained through various medium including our website www.cityexplorercard.com.my or by directly contacting our Customer Service at (06)6016260 or by any other means that CEASB may introduce from time to time. CEASB will consider that the Member is agreeable to its Terms & Conditions, upon the first scan or upon registration with the participating Merchants.

CEASB may terminate a Membership of Loyalty Programme without notice and for any reason, including if the Member fails to comply with these Terms and Conditions:-

Termination of Membership will result in forfeiture of remaining Points in the Member's account. 
CEASB reserves the right to send Points Summary Statement, catalogues or other promotional literature to a Member at its own discretion.
Any tax arising from a Member's participation in the Loyalty Programme is the responsibility of the Member.

Collection of Points:
Points will be recorded in a Member's Account, after purchases made by the Member of qualifying goods and/or services from participating Merchants. Points may also be recorded in a Member's Account in relation to promotional and incentive programs. CEASB and the participating Merchants will determine from time to time which goods or services are qualifying goods and services and the number of Points that will be recorded in a Member's Account for such purchases. CEASB and participating Merchants may from time to time offer exclusive promotions for specific groups of Members. Changes in participating Merchants, the Point issuance rate and the offers, may be made without prior notification to Members.

The following terms apply to Members' Points entitlement:-
By QR code scanning on virtual Membership Card and notifying the participating Merchants before the transaction in respect of a qualifying goods or services is concluded; or

It is the responsibility of the Member to check out his/her opening Points balance, Points recorded and Points deduction during the period and the closing Points balance. The Member's accumulated points are subject to expiration as follows:

The accumulated points are valid for 24 months from the date received. The accumulated points not redeemed within 24 months of the date received will be forfeited; or


Disputes arising from the Points Summary Statement must be notified to CEASB within one month from the date of the relevant Statement. Members are requested to provide supporting documents wherever applicable to assist CEASB settle the dispute. The Statement will otherwise be taken to be correct and binding on the Member. CEASB's decision on any such dispute is final and binding.
CEASB will not record Points given by any company and entertain any dispute arising from a participating Merchant after they have ceased to be a participating Merchant in the Loyalty Programme.

Redeeming Gifts:
Normal Redemptions
Only the Member with sufficient Points is eligible for redemption, and he/she may do so using the various redemption methods implemented by CEASB. Redemption orders once accepted by CEASB cannot be revoked, cancelled, returned or exchanged, and the affected Points will not be reinstated. If redemption channels are specified for a Gift item, CEASB reserves the right to decline redemptions made through any other channels without any notification. CEASB gives no representation or warranty with respect to any products and/or services featured in the Gifts Catalogue or other channels of redemption. In particular, CEASB gives no warranty with respect to the quality of the Gifts or their suitability for any purpose. However, Members may liaise directly with the Supplier according to the warranty awarded.
CEASB does not accept liability whatsoever (including negligence) with respect to the Gifts supplied or in connection with any Supplier's refusal to accept certificates/vouchers issued by CEASB for the purpose of redeeming Gifts. Any disputes' arising from this is solely between the Members and Suppliers.

On-the-Spot Redemption
Members are required to be present during the redemption transaction and must produce their CE App and NRIC to facilitate the transaction and for verification purposes. Members are advised to examine the Gifts upon redemption. On-The-Spot Gifts redeemed through CE App are subject to the terms and conditions of the respective Suppliers and Members are advised to read and understand the same. Only modes of payment agreeable to the Suppliers are accepted. CEASB shall not be responsible for the condition of the Gifts once redeemed. Members should notify the Suppliers and refer to the warranty for any disputes arising.

Other Redemption Channels
CEASB may introduce other methods of redemption, which will be announced in their promotional literature from time to time.

Delivery of Gifts:
CEASB will endeavor to deliver the redeemed Gifts to Members within 21 working days upon receiving the redemption request from Member. Gifts will be posted or delivered (at CEASB's discretion), to the current address of the Member shown in CEASB's record or any other address as authorized by the Member. CEASB will not deliver to PO Box addresses and addresses outside Malaysia. Member/recipient of Gift items is obliged to present ID documentation to the delivery staff, failing which the delivery staff has the right to refuse delivery and will return the Gift item to CEASB as unclaimed. Delivery of Gifts will be made to the address as specified by the Member, or to the occupants at the delivery address, and where such address is an office, to any office staff. Such acknowledgment shall be deemed to be the acknowledgment of the Member.
Members are advised to examine all pick-ups or delivered Gifts upon receipt. If a Member finds the Gift item faulty/damaged, he/she is requested to contact CEASB's Member Services Centre within 3 days from receipt date. Any disputes after 3 days will not be entertained and Members will be required to liaise directly with the respective Suppliers according to the warranty information.
All Gifts delivered do not include installation cost - any installation cost incurred will be borne by Members. Members further agree to pay the cost of delivery to CEASB's appointed bank prior to the delivery of the Gifts. CEASB does not generally impose separate delivery or courier charges but may impose appropriate delivery charges for the following reasons:-

Outside 150km from Seremban, Negeri Sembilan e.g.: Klang Valley, Seremban & Malacca

All Gifts are subject to availability. Once redeemed, these Gifts cannot be revoked, cancelled, returned or exchanged, and Points will not be reinstated. CEASB reserves the right to adjust the Points required for redemption of Gifts, as well as replacing any Gifts with other item of approximate equivalent value without prior notice. CEASB reserves the right to refuse the redemption of any Gifts or recall the redeemed item if CEASB has any reason to suspect the Points were fraudulently accumulated by the Member or wrongly recorded.
All Gifts are subject to such Terms and Conditions as are mentioned in the current Gifts schedule or in any other Terms and Conditions relating to the Gift, as determined by the Suppliers. It is the Member's responsibility to satisfy any Terms and Conditions imposed by an airline or other Suppliers including advance booking requirements and any restrictions and/or fees payable in respect of the cancellation or alteration of tickets.

Reservation of Gifts:
Members are allowed to reserve a Gift, which is temporarily out of stock, through the approved channels offered by CEASB. Once stock is available, the reservation will be processed as redemption subject to the Terms and Conditions of redemption, without prior notification to the Member. However any reservation that is not fulfilled after 1 month will be deemed as cancelled. Any reservation made by the Member is subject to Point expiry. Reservations may not be applicable for certain redemption promotions.

Deduction of Points:
The number of Points published for a Gift claimed by a Member will be deducted from the Points balance of the Member's Account, with the oldest Points being deducted first. Any Points, which are not used by a Member to claim a Gift within 24 months after the end of the month in which the Points were recorded, will automatically expire and be deducted from the Points balance in a Member's Account.
CEASB may also deduct the Points balance in a CEL Member's Account, given the following circumstances:-

Policy on Personal Data:
CEASB and its Merchants respect the privacy of its Members. This is CEASB's policy on personal information collected through the Loyalty Programme. It is part of the CEL App Membership Terms & Conditions and Members are responsible for their Accounts, and aware of these Terms & Conditions.
Any of this information may be used by, and shared between CEASB and its Business Partners where necessary to operate the Loyalty Programme in order to provide Members with services relating to the Loyalty Programme, to communicate with Members, to status Members, to promote offers to Members, to fulfill Members' requests including redemption orders, and for identification purposes. It is optional for a Member to provide the above information; however, if a Member chooses not to do so, CEASB may not be able to fulfill the services mentioned above. From time to time, CEASB may ask for additional information, to help improve its services to Members, to create more opportunities for Members to enjoy the Loyalty Programme, to follow up with Members for feedback or to help prevent abuse of the Loyalty Programme. Also, CEASB may automatically collect other information about Members indirectly through its database such as customer profile and consumer behavior. Any customer information (including Members name and contact details) and consumer behavior but excluding information that relate to specific goods or services that a Member bought, may be used by CEASB to analyze Members' activity on the Loyalty Programme. CEASB may also use that information, and share it with the Business Partners in order to facilitate various services to the Members, to extend Member benefits and special offers, and for marketing purposes including planning, product development, telemarketing promotions, research and other carefully screened marketing programs or activities, which CEASB and/or the Business Partners believe are likely to interest Members. Information regarding the specific goods or services a Member bought from a particular participating Merchant will not be passed to CEASB or any other CEASB's Business Partners except where required to operate the Loyalty Programme. A participating Merchant with whom a Member uses his or her App or take up an offer, may use information about the specific goods or services which the Member registers interest or purchases, to market to the Member or to update a database on which the Member already appears and will be entitled to do this even if the Member leaves the Loyalty Programme. Members can refer to Merchant list to view the list of Participating Merchants (which for these purposes include all companies in the same legal group).
Members shall ensure that all personal detail provided to CEASB is accurate at the point of submission and that CEASB is kept abreast and updated of any change in their personal details. If for any reason a Member believes that his or her personal information lodged with CEASB is inaccurate or if a Member would like to amend and reconfirm his or her personal information, they can contact CEASB via the following channels - e-mail to enquiry@cityexplorerapp.com.my, or call the Member Services Center at, 1700-81-8811 or fax to 06-6016646, or write to Wisma City Explorer, D13-3, Persiaran Utama S2-1, Seremban 2, 70300 Seremban, N.S.D.K., Malaysia. Members shall ensure that CEASB is kept abreast and updated of any change in their mailing address.
Members are also requested to take special care to keep their User & Password confidential and not disclose it to anyone else. CEASB is not responsible for any abuse of the Member User & Password. If a Member believes that an unauthorized person has become aware of their User & Password, the Member is obliged to contact CEASB immediately.
For as long as a Member remains in the Loyalty Programme and maintains his/her Membership with CEASB, their information will remain with CEASB. CEASB will take all practicable steps to ensure the security of the data at all times from any unauthorized access. CEASB will endeavor not to disclose any personally identifiable information to any organization unless necessary to operate the Loyalty Programme and/or if CEASB is legally required to do so by law. Members will be treated as having given permission for disclosures referred to in this policy.

MERCHANT - General Terms and Conditions Governing the Use of Loyalty Programme

The Company reserves the right to cancel your CEL participation or any of the CEL Benefits in the occurrence of any of the following events:

The Company reserves the rights to amend any of the terms and conditions contained herein by giving you a notice no less than fourteen (14) days prior to any amendment and such notice shall be deemed to have been given by the Company by:


MERCHANT - Terms and Conditions Governing the Use of CEL App for Discounts, Privileges and Treats.
You agree that as The Company is only the arranger for you to provide discounts, privileges or treats to the CEL App participating members when your customers patronize them, it is not responsible and will not be liable for:


General:
Points, and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. CEASB may, at its absolute discretion, allow the transfer of Points under certain exceptional circumstances.
CEASB may change, at any time and without prior notice, these Terms and Conditions, the Gift offers and/or the Participating Merchants. CEASB may make that change even if it has the effect of reducing or extinguishing the number or value of, or the period of expiry of, any existing or future Points. CEASB will attempt to notify Members of any changes. CEASB may also change, at any time and without prior notice, the qualifying goods and services and/or the number of Points, which Members will receive for purchasing such goods and services.
A notice shall be deemed to be given by CEASB to a Member if it is posted to the address of the Member appearing in the CEASB records or published in the media or on City Explorer's website at www.cityexplorerapp.com.my
In the event where there is a discrepancy in communication to Members using the Bahasa Malaysia or Mandarin languages, the English version will prevail.

CEASB is not liable under the following circumstances:-
Any failure of a Member to notify a Participating Merchant that a transaction is a CEL App transaction;

Any technical failure of system, including City Explorer app website, customer service call center and mobile short-messaging-service system which may impede a Member's transaction.
CEASB reserves the right to suspend or terminate the City Explorer Loyalty (CEL) App Programme at any time without prior notice. CEASB reserves the right to assign or sell the CEL programme terms without any further consent and may disclose or transfer all information held about Members and to a prospective or actual new owner. Such a disclosure or transfer may not alter the rights of the Member and in respect of the use that can be made of such information by such other company.
City Explorer App Sdn Bhd is a company registered in Malaysia under company registration number 848431-H whose registered office is Wisma City Explorer, D13-3, Persiaran S2-1, Seremban 2, 70300 Seremban, N.S.D.K., Malaysia.

Certificate/Voucher:
These terms describe in detail the terms and condition that applies to Gifts in the form of Certificates and Vouchers
The certificate /voucher is only valid for use at participating merchants or Suppliers as mentioned on the certificate/voucher and only on specific matters mentioned therein. Please refer to the outlet listing for more specific terms.

FULFILLMENT POLICY

Online Booking 

An order confirmation will be sent to you through email after you have placed your order. The order is confirmed when full payment is received and when a confirmation e-mail has been sent to the designated email address. The confirmation of order is only valid when full payment of the order is successfully made.

Cancellation

Once an order is placed, the order may not be cancelled.

Order Fulfillment

As a customer, you are obliged to provide all the information necessary when listing on City Explorer Mobile Guide app (“CE App”). CEASB shall process your order and publish your Directory advertisement on CE App within 14 days from the date of payment received. If CEASB failed to do so, customers shall notify CEASB as soon as possible upon 14 days from the date of payment made.

REFUND POLICY

By placing an order with City Explorer App Sdn Bhd (“CEASB”), as a customer, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.

Payments

Customers shall be liable for full payment of fees when order is placed. Full payment shall be made upon placing an order with CEASB or in accordance with the agreed credit term. All prices quoted are exclusive of any applicable taxes unless specifically noted otherwise.
In the event that your credit card or other payment method cannot be charged for any reason, CEASB reserves the right to either suspend or terminate your order.
CEASB reserves the right to review and approve the suitability of the order submitted. CEASB, in its sole discretion, may reject or cancel any order for any reason which it believes in good-faith to be detrimental.

Cancellation & Refund

CEASB reserves the right to reject any cancellation made by customers, refund and change requests deemed unfit or unreasonable.

No refund will be issued once an order is placed. Once the order is placed, it is non-refundable and non-transferable.


Upon completion of registration, I agree and acknowledge that I have read the Terms & Conditions of the City Explorer app Loyalty Programme and I agree to be bound by this Agreement and all amendments, revisions and additions which CEASB at its discretion may effect from time to time.


TERMS OF SERVICE

 

City Explorer App Sdn Bhd (“CEASB”) agrees to list your business (“Advertiser”) on the City Explorer Mobile Guide application (“CE App”). Advertiser shall deliver all necessary information to be published on CE App (“Content”), to CEASB digitally via e-mail cityexplorerapp2016@gmail.com. By publishing advertisement on CE App, Advertiser hereby agree to be bound by this terms of service.

 

Advertiser shall be solely responsible for providing the Content in the format required for display. Advertiser acknowledges that CEASB will not be responsible or liable for the quality of any portion of the Content that does not meet the established mechanical criteria. Advertiser shall be fully responsible and liable for the Content. CEASB is not responsible for, and in no way warrants, guarantees, or ratifies, the representations made or implied in the Content.

 

Prohibited Content
Prohibited usage includes but is not limited to display of

Use of any such inappropriate content by the Advertiser will result in the suspension, termination and removal of the advertisement or any other action deemed necessary by CEASB in its sole discretion.

Acceptance
CEASB reserves the right to review and approve the suitability of the Content submitted. CEASB, in its sole discretion, may reject or cancel any advertisement for any reason which it believes in good-faith to be detrimental.